Returns & Exchanges
We have a 100% Satisfaction Guarantee Policy. A few things to make processing returns simple and avoid misunderstandings.
Please contact us immediately, if there is anything not 100% to your satisfaction with your purchase.
Your purchase of original art is eligible for a full refund, if the art is somehow damaged. We always ship fully insured with a signature required.
Please un-box your art as soon as possible. If after un-boxing, you find the painting damaged, contact us immediately. Follow these instructions and you will get a full refund, regardless of outcome of insurance claims, we may have to file with shipping vendor. It is important that you contact us immediately. Don't worry, you do NOT have to file insurance claims, we will do that if need be.
(please retain packing and box, we may need this for insurance claims. Please take photos of damages on painting).
OK now that this is out of the way let us assure you, we pack super secure and actually never had a painting damaged in transit.
Why do we require a signature at delivery?
Sometimes a customer may find it inconvenient to sign or to pick up a package, if the delivery attempts took place and nobody was able to receive.
We understand the inconvenience.
However original art is irreplaceable, unlike with manufactured items, we can't just mail a replacement. All of Ginette's art is "One of a kind"!
Therefore it is important to have a signature, to show when and to whom was delivered.
A signature by the recipient is therefore a MUST. We encourage our buyers, to be available to receive or pick up the package.
If you waive the signature or if you yourself reschedule a delivery and waive the signature, please be advised, this will VOID ELIGIBILITY for a REFUND and return policy. We must have a signature to see who received the painting and when, in order to give a full refund.
To discuss your return, please contact us as soon as you know there is a problem.
We will let you know when your painting is on it's way,
please make sure you are aware of the arrival by following your shipment, using the tracking number.
All returns MUST be finalized within 30 days from the day your purchase was delivered.
We will issue a return authorization with the address you may return the item to.
If you have questions please contact us to clarify before purchase.
If you want to purchase using escrow.com please contact us.